Privacy policy

Privacy Policy

This Privacy Policy describes how Capital City Apparel Co. (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website (the “Site”).

Contact

If you have any questions about this Privacy Policy or how your information is handled, you can contact us at:

📧 capitalcityapparelco@gmail.com

Personal Information We Collect

When you visit our Site, we may collect certain information about your device, your interaction with the Site, and information necessary to process your orders.

Device Information

We automatically collect certain information when you access our Site, including:

  • Web browser type
  • IP address
  • Time zone
  • Cookies and usage data

Purpose:
To ensure the Site functions properly and to improve performance and user experience.

Order & Customer Information

When you place an order or submit a quote request, we collect information such as:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order details and customization requests

Purpose:
To:

  • Process and fulfill orders
  • Communicate with you about your order
  • Provide quotes and customer support
  • Deliver products (including local delivery in the Ottawa area)

How We Use Your Information

We use your personal information to:

  • Fulfill orders and provide services
  • Communicate with you (including quotes and updates)
  • Improve our website and offerings
  • Prevent fraud or misuse

We only collect and use information necessary to operate our business and serve our customers effectively.

Sharing Your Information

We only share your information with trusted service providers as needed to operate our business, including:

We may also disclose information if required by law or to protect our business and customers.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Understand how visitors use our site
  • Enhance your browsing experience

You can manage or disable cookies through your browser settings. Please note that doing so may affect how the Site functions.

Your Privacy Rights (Canada)

As a Canadian business, we comply with applicable privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act).

You have the right to:

  • Request access to your personal information
  • Request corrections to your information
  • Withdraw consent for certain uses of your data

To make a request, please contact us at the email above.

Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders
  • Provide customer service
  • Meet legal and business requirements

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.

Complaints

If you have concerns about how your information is handled, please contact us first.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada:

👉 https://www.priv.gc.ca/en/

Last updated: March 29, 2026