Shipping policy
Shipping & Delivery Policy
At Capital City Apparel Co., all orders are custom-made and fulfilled based on your specific requirements. Delivery timelines may vary depending on order size, product availability, and production time.
Local Delivery (Ottawa Area)
We offer free delivery on all orders within the Ottawa area.
Delivery timelines will be coordinated with you directly once your order is complete. We aim to provide a convenient and reliable delivery experience for all local customers.
Shipping Outside Ottawa
For orders outside the Ottawa area, customers are responsible for shipping costs.
We offer shipping through trusted carriers, including:
- Canada Post
- Purolator
Shipping options, timelines, and costs will be discussed and confirmed with you prior to shipment, allowing you to choose the option that best fits your needs and budget.
Processing & Production Time
All items are made to order. Production timelines will vary depending on:
- Order size
- Product type
- Customization requirements
Estimated timelines will be communicated during the quoting and order process.
Shipping Accuracy
Customers are responsible for providing accurate shipping information at the time of order.
Capital City Apparel Co. is not responsible for delays, lost packages, or delivery issues resulting from incorrect or incomplete shipping details.
Carrier Responsibility
Once an order has been shipped, delivery is handled by the selected carrier.
While we will assist in providing tracking information and support where possible, Capital City Apparel Co. is not responsible for delays, lost, or stolen packages once they have been handed off to the shipping carrier.
Questions
If you have any questions about delivery or shipping options, please contact us: